This Shipping and Refund Policy explains how orders are processed, delivered, and handled in case of returns or refund requests at Orchidecor. By placing an order on our website, you acknowledge and agree to the terms described in this policy. We aim to provide a smooth shopping experience, and all orders are shipped as quickly as possible. Once a customer places an order and the payment is confirmed, the processing time usually begins within one to two working days. Shipping time may vary depending on the delivery location, courier service, and unforeseen delays. While we always try to ensure timely delivery, external factors such as weather, logistics delays, or incorrect shipping information provided by the customer may affect the delivery timeline. Customers are responsible for providing complete and accurate address details, and Orchidecor cannot be held responsible for delivery failures due to incorrect information.
All products are quality-checked and carefully packed before dispatch. Slight variations or minor imperfections in handmade or artisanal products are natural and not considered defects. Once an order is shipped, you will receive tracking details, and it becomes the customer’s responsibility to follow up with the courier if required. In situations where a package is lost in transit or damaged upon arrival, customers must inform us immediately at info@orchidecor.com so we can assist in resolving the issue with the courier partner.
Refunds and returns are accepted only under specific conditions. A return may be requested if the product delivered is broken, defective, or completely different from what was ordered. Customers must notify us within forty-eight hours of delivery with clear photos or videos as proof. Once we review the claim and confirm eligibility, we will offer either a replacement or a refund as applicable. Products that are used, damaged by the customer, or altered after delivery are not eligible for return or refund. In some cases where a return is approved, customers may be required to ship the product back to us in its original packaging. Refunds, when approved, are processed to the original payment method, and processing times may vary depending on bank or payment gateway policies.
We do not accept returns or offer refunds for reasons such as change of mind, dislike of product, or minor variations in color, size, or finish, especially for handcrafted items. Shipping charges, if any, are non-refundable. By placing an order on our website, you agree to follow the guidelines mentioned in this Shipping and Refund Policy. For any further questions, assistance, or support, you may reach us at info@orchidecor.com.